How can we help you?
Find answers, track your card, or talk to a real human — whatever you need, we've got you covered.
Contact Us
Send us a message and we'll respond within 24 hours.
Get helpBrowse FAQ
Quick answers to the most common questions.
Get helpTrack Order
Follow your card from production to your door.
Get helpEmail Us
support@twallet.com for detailed inquiries.
Get helpCall Us
+1-800-TWALLET during business hours.
Get helpPopular questions
View all FAQsHow do I order a card?
Connect Trust Wallet (or any WalletConnect-compatible wallet), choose a card type, enter your shipping address, and pay with crypto.
Which wallet is recommended?
Trust Wallet is the official recommended wallet for TWallet Services. All connections use WalletConnect technology.
How long does delivery take?
Physical cards ship within 5-7 business days. Virtual cards are available immediately.
What chains are supported for payment?
Ethereum, Polygon, Arbitrum, Optimism, Base, Avalanche, and BNB Smart Chain.
How is payment verified?
Each transaction is verified on-chain for correct address, amount, chain, and confirmations.
Can I cancel my order?
Orders can be cancelled while in 'pending' status. Contact support for assistance.
Need a hand? Talk to our team.
Average response time under 24 hours. Real humans, real answers — no bots, no runaround.